Fischl EDISERVICE
Data protection
1. Information about the collection of personal data and contact details of the person responsible
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified.
1.2 The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Christoph Fischl
Schongauer Strasse 16A
86989 Steingaden
Phone: 49 (0) 8862 - 9328439
Fax: 49 (0) 8862 - 9873580
Email: info@fischl-ediservice.de.
The person responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.
1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses an SSL or. TLS encryption. You can recognize an encrypted connection by the character string "https: //" and the lock symbol in your browser line.
2. Data collection when you visit our website
If you only use our website for informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source / reference from which you came to the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymous form)
The processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.
3. Hosting
External hosting by IONOS
This website is hosted by an external service provider (hoster). The host is 1 & 1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter referred to as "IONOS"). Personal data that is recorded on this website is stored on the IONOS servers. This can include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.
IONOS is used for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 Para. 1 lit.b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 Para . 1 lit.f GDPR).
IONOS will only process your data to the extent that this is necessary to fulfill its performance obligations and to follow our instructions with regard to this data. Further processing on servers other than the aforementioned from IONOS will only take place within the framework specified below.
In order to ensure data protection-compliant processing, we have concluded an order processing contract with IONOS.
Further information on handling user data can be found in the IONOS data protection declaration:
https://www.ionos.de/terms-gtc/terms-privacy/.
4. Establishing contact
When you contact us (e.g. using the contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing this data is our legitimate interest in answering your request in accordance with Art. 6 Para. 1 lit.f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that there are no statutory retention requirements.
5. Online conferences, meetings and webinars
We use the technical provider TeamViewer GmbH, Jahnstr. 30, 73037 Göppingen, Germany, website:
https://www.teamviewer.com/de
(hereinafter referred to as "TeamViewer").
When using TeamViewer, your inventory data (e.g. names, addresses), contact details (e.g. e-mail, telephone numbers), content data (e.g. text entries, photographs, videos), usage data (e.g. websites visited, interest in Content, access times), visual and vocal contributions, entries in chats and shared screen content, meta / communication data (e.g. device information, IP addresses) are processed and collected, stored and processed on the TeamViewer server. The collection, storage and processing of this data takes place exclusively for the purpose of processing support inquiries from our customers.
When providing remote support, our employees see your screen, including all information available on it. In your own interest, you should therefore quit all programs and close ads that are not related to remote support services. It is contractually provided through your acceptance of the terms of use and your approval of remote control (by naming the ID) that you ensure that we, the support staff, do not come into contact with personal data from your environment when providing remote support services .
You can also download the TeamViewer remote maintenance tool by activating the download button. After downloading and installing the file, you can have one of our company's support staff connect to your computer and thus gain access to your system. This is only possible if you give our support staff the ID that appears in the small window. Only then do you allow remote control.
The legal basis for the use of the TeamViewer Support Tool, provided that there is no contractual agreement before this tool is used, is your consent in accordance with Art. 6 Para. 1 lit. a GDPR. In the case of a contractual support agreement, the legal basis for using the TeamViewer Support Tool is Article 6 (1) (b) GDPR.
Further information on data protection and the TeamViewer Support Tool can be found at:
https://www.teamviewer.com/de/datenschutzerklaerung/
and
https://www.teamviewer.com/de/security/.
6. Zoho
This website uses the service provider ZOHO CORPORATION BV, Beneluxlaan 4B, 3527 Hat, Utrecht, Netherlands. (“Zoho Netherlands”). This service provider uses 3 different services. You can find out which these are and which personal data are collected in the following sections. Zoho will only process your data insofar as this is necessary to fulfill its performance obligations and follow our instructions with regard to this data. As part of Zoho's services, data can also be processed on behalf of ZOHO CORPORATION PVT. LTD., Estancia IT Park, Plot No. 140 & 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, India. For cases of data transmission to the USA, Zoho is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.
In order to ensure data protection-compliant processing, we have concluded an order processing contract with Zoho. Further information on handling user data can be found in the privacy policy of
https://www.zoho.com/de/privacy.html.
6.1 Zoho Bookings
We process your personal data within the framework of the online appointment arrangements made available. You can see which data we collect online to make appointments from the respective input form or the appointment query for making appointments. If certain data are necessary in order to be able to make an online appointment, we will indicate this accordingly in the input form or when requesting an appointment. If we provide you with a free text field on the input form, you can describe your request there in more detail. You can then also control which additional data you would like to enter.
The data you provide will be saved and used solely for the purpose of making an appointment. When processing personal data that are required to fulfill a contract with you (this also applies to processing operations that are required to carry out pre-contractual measures), Article 6 (1) (b) GDPR serves as the legal basis. If you have given us your consent for the processing of your data, the processing takes place on the basis of Art. 6 Para. 1 lit. a GDPR. A given consent can be revoked at any time by sending a message to the person responsible named at the beginning of this declaration.
6.2 Zoho SalesIQ
This website uses Zoho SalesIQ technologies to collect and store anonymized data for the purpose of web analysis and to operate the live chat system, which is used to answer live support inquiries. Usage profiles can be created from this anonymized data under a pseudonym. Cookies may be used. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser. Cookies enable recognition of the Internet browser. If the information collected in this way is related to a person, it is processed in accordance with Article 6 (1) (f) GDPR on the basis of our legitimate interest in effective customer service and the statistical analysis of user behavior for optimization purposes.
The data collected with the Zoho technologies will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym without the separately given consent of the person concerned. To avoid the storage of Zoho cookies, you can set your internet browser so that cookies can no longer be stored on your computer in the future or cookies that have already been stored are deleted. Switching off all cookies can, however, mean that some functions on our website can no longer be carried out. You can object to the collection and storage of data for the purpose of creating a pseudonymised user profile at any time with effect for the future by sending us your objection informally by e-mail to the e-mail address given in the imprint.
6.3 Zoho Page Sense
This website uses the web analysis service Zoho Page Sense from Zoho. With the help of Zoho, pseudonymised visitor data are collected, evaluated and stored on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Article 6 (1) (f) GDPR. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. Cookies are used for this evaluation, which are small text files that are stored locally in the cache of the visitor's Internet browser. These cookies serve, among other things, to recognize the browser and thus enable a more precise determination of the statistical data. The information collected in this way is stored on servers, including those in the USA. If you prevent the storage of cookies, we would like to point out that you may then not be able to use this website to its full extent. As far as legally required, we have obtained your consent for the processing of your data described above in accordance with Article 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future. In order to exercise your revocation, please follow the option outlined above to make an objection.
6.4 Zoho Assist
When using Zoho Assist, your inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. text entries, photographs, videos), usage data (e.g. websites visited, interest content, access times), visual and vocal contributions, entries in chats and shared screen contents, meta / communication data (e.g. device information, IP addresses) are processed and collected, stored and processed on the Zoho server. The collection, storage and processing of this data was carried out exclusively for the purpose of processing support requests from our customers.
When providing remote support, our employees see your screen, including all information available on it. In your own interest, you should therefore quit all programs and close ads that are not related to remote support services. It is contractually provided through your acceptance of the terms of use and your approval of remote control (by naming the ID) that you ensure that we, the support staff, do not come into contact with personal data from your environment when providing remote support services .
You can also download the remote maintenance tool from Zoho by activating the download button. After downloading and installing the file, you can have one of our company's support staff connect to your computer and thus gain access to your system. This is only possible if you give our support staff the ID that appears in the small window. Only then do you allow remote control.
The legal basis for the use of the Zoho Assist tool, provided that there is no contractual agreement by the time this tool is used, is your consent in accordance with Article 6 (1) (a) GDPR. In the case of a contractual support agreement, the legal basis for using Zoho Assist is Article 6 (1) (b) GDPR.
7. Tools and miscellaneous
7.1 Cookie Consent tool based on Usercentrics technology
This website uses a cookie consent tool with technology from Usercentrics GmbH, Rosental 4, 80331 Munich (hereinafter "Usercentrics") to obtain effective user consent for cookies and cookie-based applications that require consent.
By integrating a corresponding JavaScript code, users are shown a banner when the page is called, in which consent for certain cookies and / or cookie-based applications can be given by ticking the box. Here, the tool blocks the setting of all cookies requiring consent until the respective user gives consent by ticking the box. This ensures that such cookies are only set on the respective end device of the user if consent has been given.
So that the cookie consent tool can clearly assign page views to individual users and individually record, log and save the consent settings made by the user for a session, certain user information (including the IP address) is saved when our website is accessed. collected, transmitted to the Usercentrics server and stored there.
This data processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and therefore in a legally compliant design of our website.
Another legal basis for the data processing described is Article 6 (1) (c) GDPR. As the person responsible, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.
Support inquiries from our customers.
When providing remote support, our employees see your screen, including all information available on it. In your own interest, you should therefore quit all programs and close ads that are not related to remote support services. It is contractually provided through your acceptance of the terms of use and your approval of remote control (by naming the ID) that you ensure that we, the support staff, do not come into contact with personal data from your environment when providing remote support services .
You can also download the remote maintenance tool from Zoho by activating the download button. After downloading and installing the file, you can have one of our company's support staff connect to your computer and thus gain access to your system. This is only possible if you give our support staff the ID that appears in the small window. Only then do you allow remote control.
The legal basis for the use of the Zoho Assist tool, provided that there is no contractual agreement by the time this tool is used, is your consent in accordance with Article 6 (1) (a) GDPR. In the case of a contractual support agreement, the legal basis for using Zoho Assist is Article 6 (1) (b) GDPR.
7. Tools and miscellaneous
7.1. Cookie consent tool based on Usercentrics technology
This website uses a cookie consent tool with technology from Usercentrics GmbH, Rosental 4, 80331 Munich (hereinafter "Usercentrics") to obtain effective user consent for cookies and cookie-based applications that require consent.
By integrating a corresponding JavaScript code, users are shown a banner when the page is called, in which consent for certain cookies and / or cookie-based applications can be given by ticking the box. Here, the tool blocks the setting of all cookies requiring consent until the respective user gives consent by ticking the box. This ensures that such cookies are only set on the respective end device of the user if consent has been given.
So that the cookie consent tool can clearly assign page views to individual users and individually record, log and save the consent settings made by the user for a session, certain user information (including the IP address) is saved when our website is accessed. collected, transmitted to the Usercentrics server and stored there.
This data processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and therefore in a legally compliant design of our website.
Another legal basis for the data processing described is Article 6 (1) (c) GDPR. As the person responsible, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.
We have concluded an order processing agreement with Usercentrics, with which we oblige Usercentrics to protect the data of visitors to our website and not to pass them on to third parties.
Further information on the use of data by Usercentrics can be found in the Usercentrics data protection declaration at
https://usercentrics.com/privacy-policy/
7.2 Google Web Fonts
So that our content is displayed correctly and graphically appealing in every browser, we use script and font libraries such as Google Web Fonts (
https://www.google.com/webfonts). Google Web Fonts are transferred to your browser's cache so that they only have to be loaded once. If your browser does not support Google Web Fonts or denies access, the content will be displayed in a standard font.
When calling up script or font libraries, a connection to the library operator is automatically established. There is theoretically the possibility for this operator to collect data. It is currently not known whether and for what purpose the operators of the relevant libraries actually collect data. Here you can find the privacy policy of the operator of the Google library:
https://www.google.com/policies/privacy.
8. Rights of the data subject
8.1 Rights of data subjects
The applicable data protection law grants you comprehensive data protection rights (information and intervention rights) vis-à-vis the person responsible with regard to the processing of your personal data, about which we will inform you below:
- Right to information according to Art. 15 GDPR:
In particular, you have the right to information about your personal data processed by us, the processing purposes, the categories of the processed personal data, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for the Determination of the storage period, the existence of a right to correction, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if we did not collect it from you, the existence of automated decision-making including profiling and If necessary, meaningful information about the logic involved and the scope and the intended effects of such processing, as well as your right to be informed of the guarantees that exist in accordance with Art. 46 GDPR when your data is forwarded to third countries;
- Right to correction in accordance with Art. 16 GDPR:
You have the right to immediate correction of incorrect data concerning you and / or completion of your incomplete data stored by us;
- Right to deletion according to Art. 17 GDPR:
You have the right to request the deletion of your personal data if the requirements of Art. 17 Paragraph 1 GDPR are met. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
- Right to restriction of processing in accordance with Art. 18 GDPR:You have the right to request that the processing of your personal data be restricted as long as the accuracy of your data, which you disputed, is being checked, if you refuse to delete your data due to inadmissible data processing and instead request that the processing of your data be restricted if you use your data to assert, exercise or defend legal claims after we no longer need this data after the purpose has been achieved or if you have lodged an objection for reasons of your particular situation, as long as it has not yet been determined whether our legitimate reasons prevail;
- Right to information in accordance with Art. 19 GDPR:
If you have asserted the right to correction, deletion or restriction of processing against the person responsible, the person responsible is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction of processing, unless this turns out to be impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
- Right to data portability in accordance with Art. 20 GDPR:
You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible, insofar as this is technically feasible;
- Right to revoke consent given in accordance with Art. 7 Para. 3 GDPR:
You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis for processing without consent. Withdrawing consent does not affect the legality of the processing carried out on the basis of consent up to the point of withdrawal;
- Right to complain in accordance with Art. 77 GDPR:
If you are of the opinion that the processing of your personal data violates the GDPR, you have - without prejudice to any other administrative or judicial remedy - the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged violation.
8.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR MAINLY LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS THAT WE GIVE UPON YOUR SPECIFIC SITUATION.
IF YOU USE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED. FURTHER PROCESSING IS RESERVED IF WE CAN PROVE COMPULSORY REASONS FOR THE PROCESSING, THAT OUTSIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS OR IF THE PROCESSING OR EXPRESSION OF THE EXPRESSION APPLIES.
IF YOUR PERSONAL DATA ARE PROCESSED BY US FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU MAY OBJECTIVE AS DESCRIBED ABOVE.
IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.
9. Duration of storage of personal data
The duration of the storage of personal data is based on the respective legal basis, the processing purpose and - if relevant - additionally based on the respective statutory retention period (e.g. commercial and tax retention periods).
When processing personal data on the basis of express consent in accordance with Article 6 (1) (a) GDPR, this data is stored until the person concerned revokes his or her consent.
If there are statutory retention periods for data that are processed in the context of legal or similar obligations on the basis of Art. 6 Paragraph 1 lit. and / or we have no legitimate interest in further storage.
When processing personal data on the basis of Art. 6 Para. 1 lit.f GDPR, this data is stored until the person concerned exercises his right of objection under Art. 21 Para. 1 GDPR, unless we can have compelling reasons worthy of protection prove for the processing that the interests, rights and freedoms of the data subject outweigh, or the processing serves to assert, exercise or defend legal claims.
When processing personal data for the purpose of direct advertising on the basis of Art. 6 Para. 1 lit.f GDPR, this data is stored until the person concerned exercises his right of objection under Art. 21 Paragraph 2 GDPR.
Unless otherwise stated in the other information in this declaration about specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.